What Our Clients Have to Say About Us
We’ve worked on many big projects over the years, requiring the utmost attention to detail and explicit client communication. Customer service is highly important to us, and we guarantee complete satisfaction with our work. We like to think our projects speak for themselves, but a few of the general contractors we’ve worked with, as well as our material-only customers, have shared their thoughts.
Eric J. Gerhardt, President CSC Awnings, Inc., said, “Mitchell Metals is a top notch, professional, and experienced company. Their customer service is awesome. They provide a ton of informational and accurate information for architects which assists us with the process. They do whatever it takes to help the project get done and their customer service is phenomenal. From accounting to installing the products they make sure all of the details are taken care of and you feel as one of their most important customers. The lines of communications are fantastic and would notify me during the entire process and made sure to stay on top of everything. I have the flexibility to choose anyone but I choose Mitchell Metals for a reason.”
Ken Deal, The Dize Company, said, “I give Mitchell Metals a high recommendation for any project needing an aluminum canopy. They are a good company to work with and the service is very good as well. They were great at keeping me informed at every step of the process including fabrication and made sure to hit all of the deadlines they set. The number one thing that stood out to me was the quality of the product is top notch. I really enjoyed working with their team and consider them more than a vendor but friends.”
Vito Diruggiero, Biltmore Construction, said, “I would highly recommend Mitchell Metals for your next project requiring an aluminum canopy. Mitchell Metals, throughout the process, were always concerned about getting us in their production timeline. We had great open lines of communications and any questions I had were answered within 24-48 hours. They were very forthright and responsive with my needs and making sure I was taken care of as a customer. I was really pleased with the quality of the canopies and their canopies are superior to anything being fabricated locally. I have used them on three projects, and I would highly recommend using Mitchell Metals. They were even able to design us a custom canopy that met specific wind speed specifications.”
Jeremiah Johnson, Custom Canvas Works, said, “I would highly recommend Mitchell Metals. All of the projects with Mitchell Metals have been great. I like that we are able to talk to the project managers at all times and you get your questions answered by talking with one person. I also like that the canopies are welded, and you can tell that they are a high quality product. They are upfront and honest in the 6 years that I have dealt with their company and I have never had a problem. When I needed something rushed, they were able to expedite the process and adapt to our needs. They are always price competitive and make a great partnership.”
Kenna Scragg, International City Builders, said,“I’ve worked with Jeff Mitchell on many projects, and I have to say my favorite part of the process each time is Mitchell Metals’ performance while on the job. They continually met my requirements by always being on time and performing top-of-the-line fabrication and installation work. These guys have the unique ability to respond to and address any issue that arises on the job site and afterwards. It’s obvious that Jeff and his co-workers take pride in what they do.”
Kendall Dutton, Bowen & Watson General Contractors, said, “The first thing that comes to mind when I think of Mitchell Metals is a long-term, profitable partnership. Jeff, Nathan, and the rest of the company employees are always available to answer questions and the lines of communication are always open. In addition to having competitive prices, Mitchell Metals has excellent service, quality of work and an untarnished reputation. The most noticeable characteristic of everyone at the company is the ready and willing attitude they bring to each project.”
Tommy Wiley, Charles Black Construction, said, “Mitchell Metals is awesome to work with. We had challenging designs on this project, but the company easily accommodated our needs. With three or four projects under our belts, it’s easy to say that all the jobs that Mitchell Metals carries out are exceptional. Jeff ensures that his team is always on time and always on budget. An unexpected accident on a job site saw Mitchell Metals’ recently completed work demolished. Less than two weeks later, however, Jeff and the rest of Mitchell Metals had it back up.”
Chet Roberts, CD Moody Construction, said, “Great interaction was definitely the highlight of working with Mitchell Metals. Initial discussions began with Jeff and later with Austin, who was equally knowledgeable. I have no negatives – Mitchell Metals excelled at staying on schedule and on budget. Any issues were addressed in a timely manner with no arguments. Schedule and dollar-wise, Mitchell Metals understood our requirements, which is why I have no trouble saying that the company is a cut above most sub-contractors in the business.”
Jay Grubbs, RA-LIN General Contractors, said, “Over the past few years, Mitchell Metals has completed a few projects for us. Though most interaction was done over the phone, our project manager at Mitchell Metals got us the parts we needed quickly and went out of his way to get the job done right. The company’s finished products are always a testament to its superiority in the installation process. Besides excellent customer service and relationship building, Jeff Mitchell and the rest of Mitchell Metals are just good at what they do!”
Cecill Barber, Barber Contracting, said, “Initially, I was attracted to the company’s low prices. But as our business relationship progressed, I noticed more and more – good communication, great interaction and quick responses to questions or issues on the jobsite. The Mitchell Metals team always did what they said they would do and kept to the contract. The quality of workmanship is the foremost differentiator for me, although the professionalism of Jeff and the experts at Mitchell Metals also made for a pleasant working relationship.”
Zack Amacher, Amacher Brothers Construction, said, “I’ve worked with Jeff Mitchell and his company Mitchell Metals on a number of projects over the years and consider Mitchell Metals a first class subcontractor. Mitchell Metals understands the process of completing its canopy work correctly. Proposals, shop drawings, fabrication, installation and any warranty items are all handled with a can do attitude and a high level of professionalism which sets the company apart from the competition.”
Peter Smith, Kevin Price General Contractors, said, “The owner of Mitchell Metals, Jeff, is extremely helpful and the kind of person who will go out of his way to get things accomplished. Our budget was tight, but Jeff worked with us to agree on a fair price. We had a short summertime school project to get completed, which meant our schedule was filled with a lot of work in very little time. Mitchell Metals, with its team-player attitude, got the job done quickly and right the first time around. Every aspect of the business relationship was a highlight. The initial conversations, simple contract and submittals made Mitchell Metals perfect for the job. When minor discrepancies arose, the whole team took chances to make it work with a can-do attitude. Everyone at Mitchell Metals exceeded my expectations at every turn.”